This process is for PCs only. If you have a Mac, please see this link.
If you have any issues with this procedure, please check the Connect@UPMC Help Center before calling (412) 647-HELP for support.
You must have administrative privileges on your PC to continue.
Install the Connect@UPMC Software.
Find Internet Explorer from Start -> All Programs, right-click on Internet Explorer and click Run As Administrator
Click Yes if you get a prompt Do you want to allow the follow programs to make changes to your computer?
Go to https://connect.upmc.com and enter in your username, security questions (*if needed) and your password
Secure application manager with start to download. (you might be prompted again for the Do you want to allow the follow programs to make changes to your computer?, if so click Yes)
Once you are logged in you will notice a blue gear icon in the bottom right hand corner of your screen near the system clock
Next log off and go to https://connect2.upmc.com and scroll down to Installation Files and click on PC Client under the Citrix XenApp Web Client
After clicking on PC Client you will see a prompt to Run, Save or Cancel, click down-arrow next to Save and click Save As
Then save the file onto your desktop and click Save
Find the icon on your desktop, right click on the icon and click Run as administrator
*You might get a prompt Do you want to allow the following program to make changes to your computer? Click Yes
Citrix will now start to Install and you will then receive a window that says, once complete.
Now go back to https://connect.upmc.com and login and click on any application that you wish to run.
Please note that you may have to disable or configure any personal firewall software you may be running before logging into Connect@UPMC.
If you get any error messages, visit the Connect@UPMC Help Center. It has fixes for all of the most common error messages.
Back to the Connect@UPMC Home Page